We are sorry to see that you are having problems on our site. This happens occasionally. Please give us a chance to help you with a quick call or message. In addition to our regular hours, our box office is open most weekend evenings for shows that are about to start. We'll gladly see what we can do for you!
What Is Happening?
CenterTix uses an industry leader when processing your credit card. This process includes an automated address verification to ensure that the purchaser is an authorized user of the credit card. The address supplied during the sale is checked by your credit card issuer against your personal information on file with them. Your credit card issuer then creates an authorization for the charge with a note specifying whether the address matched or not. Occasionally, their automated process fails to recognize addresses — even when they match.
For your security, CenterTix will not complete an online order without a successful match. But we can bypass the automated process and contact your credit card issuer directly. To initiate this process, please call CenterTix at (907) 263-2787 during regular business hours and most weekend evenings.
What Can I Do?
You might have more success with a credit card from a different issuer. You can return to your Shopping Cart and change the credit card and address to match a different card.
If you do not want to use a different credit card account, the error message you received indicates what information failed the automated security check.
Protecting your credit card from fraud is a serious matter. Although our strict verification policy has prevented fraud, the automated process occasionally fails to recognize a match. In these cases, please contact CenterTix staff who will happily assist you with your purchase.
Because a pending authorization is created each time you try to complete an order, we recommend limiting the number of times you attempt to complete a purchase. We do not want you to tie up your funds in pending transactions unnecessarily. Pending authorizations from unsuccessful purchases will clear automatically within several days.